Frequently 
Asked Questions

IT Support

Do you support MAC, PC?


Yes, we can support your Mac or PC environment.




Do you work on servers?


Yes we can support a wide array of server platforms.




How quickly can you respond to an issue?


While SLAs will vary depending on customer needs, we typically offer same day service for most customer calls.




Do you provide support beyond 9-5??


Support outside normal business hours can be provided for customers who require it.




What equipment can be supported?


We can support all common PC and server hardware, most network and wifi platforms and mainly Cisco voip phone systems.




What equipment don't you support?


We do not support non-Voip phone systems, Apple hardware, and highly specialized appliances. If you aren’t sure, please reach out to us to verify if we support your equipment.




Do you just do IT support?


We offer standard IT support, but we also offer system design services, general project management for IT projects, we can help you estimate costs of system upgrades and even help you migrate your business data, emails, etc to new systems.




What if what I am looking for isn't under your services?


If you can’t find what you’re looking for on our website, please send us an email at our general mailbox or call our main number, we will let you know if we can help.





Cloud

Do I have to move my systems to the cloud?


Not necessarily, while the general trend for many businesses and IT providers is to move to cloud solutions, at RTS we can help you tailor a technology plan that works for your business’s needs.




How do I know my data will be secure?


The security in place depends on the service in the cloud you are using. Some cloud services will provide data encryption on their hard drives. All providers should have secure handling of your login credentials including password hashing and salting. The authentication mechanisms of the service and encryption methods implemented are key to keeping your data secure in the cloud.




What happens if the data center's hardware fails?


It depends on the cloud service, but the system hosting your cloud application could fail. There would be the same risk of hardware failure for a server at your location. The benefit to the cloud is their systems are highly redundant, the failure of the server running your cloud instance can instantly be brought back online using another server in the datacenter, whereas your local server might not have a ‘standby’ copy of itself ready to come online.




What other things should I consider?


With some cloud systems, there are several important considerations:

1. Once you get set up, you might find moving off that platform could be costly and require the use of a specialist to help migrate your data.

2. The fees for a cloud service are on-going until you cancel your service. A local server application might be a one-time cost to buy the software (not counting maintenance contracts), but with the cloud you can’t stop paying for the service if you want to keep using it.

3. If you are migrating to a cloud version of a piece of software you have used locally in the past, you might find that the vendor has left many features from the local version out of the cloud version, this could impact your business workflows and should be investigated before migrating.





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