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How Our Remote Support Works

Our remote support enables us to fix a whole host of issues quickly and cost-effectively. Without needing to dispatch a technician to your location, we can access your device remotely, diagnose the issue and get you back up and running again.

But how does it work?

You will be glad to know that our remote support is secure, reliable and stress free. We use industry leading software Rescue Assist from LogMeIn.

Step 1: We send you a session link or code.

Step 2: Upon visiting the session link or LogMeIn with your code, the Rescue Assist software installs on demand.

Step 3: We can access hardware and software configuration, and other diagnostics about your device.

Step 4: With your approval we can "virtually control" your keyboard and mouse to repair the fault. Or guide you via highlights and annotations.

Highly Secure Sessions

All sessions are protected with premium grade Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. Access is protected further with strong password requirements and the option of two-factor authentication.

Advanced Infrastructure

The cloud-based technology behind Rescue Assist is highly sophisticated with numerous backup and fail-safe systems which are relied upon by

Unattended Access Option

With Rescue Assist it is also possible to provide support when no one is present at the computer, through a small optional piece of software. This is a good option for ongoing support options.

Does Rescue Assist Work With Any PC?

Rescue assist requires:

  • Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016

  • Mac OS X 10.9 (Mavericks), 10.10 (Yosemite), 10.11 (El Capitan), and macOS Sierra (10.12)

  • 1mbps+ Broadband connection

  • 2gb or better ram (processor)

Speak to one of our technicians if you are unsure.

Need Remote Desktop Support?

Give us a call: 888-608-0044

We provide desktop support for organizations all across Connecticut.

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